Frequently Asked Questions | Rowan Apparel

Custom Orders & Decoration

How do I place a custom embroidery or screen printing order?

Submit a quote request through our website. Tell us what you need — garment type, quantity, and your artwork or logo — and we will follow up within one business day with pricing and next steps. We do not have a standard online checkout for custom orders because every job is different.

What file format do you need for my logo?

Vector files work best — AI, EPS, or SVG. High-resolution PNG or PDF files are also acceptable. If you only have a low-resolution image, our graphic design team can help recreate or clean up your artwork for an additional fee.

How long does a custom order take?

Most custom orders are ready within 7–10 business days after artwork approval. Rush turnaround is available on select orders — mention it in your quote request and we will let you know what is possible.

Is there a minimum order quantity?

Minimums vary by service. Screen printing typically requires a minimum of 12 pieces. Embroidery can often be done on single items. Direct to Garment (DTG) printing has no minimums. Contact us and we will find the best option for your quantity.

Can I provide my own garments to be decorated?

Yes — we can decorate customer-supplied garments in most cases. Contact us before sending anything so we can confirm compatibility with our equipment and discuss any limitations.

Do you offer graphic design services?

Yes. Our in-house graphic design team can create logos, layout artwork, and prepare files for production. Design fees are quoted separately based on project scope. If you already have artwork ready, we can often skip this step entirely.

Do you accept walk-ins?

Yes! walk-ins are always welcome! Stop by our Albuquerque location anytime during business hours and our team will be happy to help. Whether you have questions about a custom order, want to see samples, or need help finding the right boot for the job, we are here. For larger or more complex projects, calling ahead ensures the right person is available to sit down with you.

📍 7400 Montgomery Blvd NE Suite 4, Albuquerque, NM 87109 🕐 Monday – Friday, 9am – 4pm 📞 (505) 344-9939

Boots & Ready-Made Products

Can I buy boots online and pick them up in store?

Yes. Select In-Store Pickup at checkout and your order will be ready for pickup at our Albuquerque location at 7400 Montgomery Blvd NE Suite 4. We will notify you when your order is ready.

What boot brands do you carry?

We carry work boots and safety footwear from Justin Workwear, Rocky, Georgia Boot, Thorgood, and Carolina, among others. Our catalog is updated regularly — if you do not see what you need, contact us and we will do our best to source it.

What is your return policy for boots?

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How long does shipping take for boot orders?

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Do you offer boots for wide or narrow widths?

Many of our boot styles are available in multiple widths. Use the width filter on the boots page to narrow your search, or contact us if you need help finding a specific fit.

Corporate & Group Orders

Do you offer pricing for businesses ordering in bulk?

Yes. We offer corporate account pricing for businesses that order regularly. Apply for a corporate account through our website and a member of our team will be in touch to discuss your needs and set up your account.

Can you set up an online store for my organization?

Absolutely. We build custom branded online stores for schools, sports teams, companies, and nonprofits through our Group Stores program. Employees or members can order directly through your store and we handle fulfillment. Visit our Group Stores page or click Start Your Store to get started.

Can you do both embroidery and screen printing on the same order?

Yes — many of our clients mix decoration methods across an order. For example, embroidered left chest logos with a screen printed back graphic. Submit a quote request and let us know what you have in mind.

Location & Hours

Where are you located?

We are located at 7400 Montgomery Blvd NE Suite 4, Albuquerque, NM 87109. We are open Monday through Friday, 9am to 4pm.

Do you ship outside of Albuquerque?

Yes — we ship orders across New Mexico and nationally. Shipping rates are calculated at checkout for boot and ready-made orders. Custom decorated orders are quoted with shipping included.

Can I come in to discuss my order in person?

Yes — walk-ins are welcome during business hours. For larger or more complex orders, we recommend calling ahead so we can make sure the right person is available to help you.

Need a Store for Your Team

or Organization?

We build custom branded online stores for schools, sports teams, companies, and nonprofits through our Group Stores program. Your members order directly — we handle everything else.

Visit Us in Albuquerque

Rowan Apparel

7400 Montgomery Blvd NE Suite 4
Albuquerque, NM 87109

Showroom Hours

Monday – Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed