Thank you for purchasing your boots from Rowan Apparel. We want to ensure you get the perfect fit and the right performance out of your footwear. Because our boots are shipped directly from our manufacturing and fulfillment partners, please follow the specific guidelines below to ensure a smooth return process.

1. The 30-Day Return Window

• You have 30 days from the original delivery date of your order to request a return.
• Returns requested after the 30-day window will not be accepted.

2. "Like-New" Condition Requirement

To qualify for a refund, your boots must be returned in the exact condition you received them.

• The Carpet Test: We highly recommend trying your boots on indoors on a clean, carpeted surface to check the fit. Boots with visible sole wear, scuffs, dirt, or outdoor debris cannot be accepted for safety and resale reasons.
• Original Packaging: Boots must be returned inside their original manufacturer packaging (the boot box). If you do not have the original box, your return may be subject to a reboxing fee of up to 15% of the retail price. Please do not use the boot box itself as the shipping container; place the boot box inside a separate shipping carton.
• Tags Intact: All original tags, labels, and protective inserts must remain attached and included.

3. How to Initiate a Return

Because we utilize a direct-to-consumer fulfillment model, return destinations vary by brand. Do not send returns back to the return address listed on your original shipping label without contacting us first.

1. Email our support team at support@rowanapparel.com or call 505-344-9949 with your order number and the reason for your return.
2. Our customer service representative will advise you on the return process. Most returns will be directed to our Albuquerque storefront for inspection. However, certain drop-ship brands will provide a direct return label to their own facility. We’ll walk you through this by email and/or phone.
3. Once authorized, pack your boots securely and utilize your chosen shipping method.

4. Return Shipping Options & Fees

We offer three flexible options for returning your boots:

• Pre-Paid Label: We can provide a pre-paid return shipping label for your convenience. If you choose this option, a $10 return shipping fee will be deducted from your final refund amount.
• Ship It Yourself: You may choose to ship the boots back using your own preferred carrier. We highly recommend using a trackable shipping service, as we cannot be held liable for un-tracked packages lost in transit.
• In-Person Drop-Off: Local customers can bypass shipping fees entirely by dropping the return off in person at our Albuquerque storefront: 7400 Montgomery Blvd NE Suite 4, Albuquerque, NM 87109.

5. Exchanges

To ensure inventory accuracy and get your new boots to you as quickly as possible, we do not process direct exchanges. If you need a different size or style, we will process your return as a refund, and you can place a new order for the correct item at your convenience.

6. Defective Items

We stand by the quality of the brands we carry. If you believe your boots are defective, please contact our support team. The boots will be subject to a manufacturer's assessment. If the boots are deemed defective based on this assessment, Rowan Apparel will fully cover the cost of the return shipping.

7. Refunds & Processing Time

• Once your return is delivered to our Albuquerque storefront (or the designated drop-shipper), it will undergo an inspection process to verify its condition.
• Approved returns will be processed within 7 to 10 business days of receipt.
• Refunds will be issued directly to the original payment method used during checkout (minus the $10 label fee, if applicable). Please note that your financial institution may take an additional 2–5 business days to post the credit to your account.